Privacy Policy

AAA Healthcare Agency Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make an enquiry, or use our services.

1. Who We Are

AAA Healthcare Agency Ltd is a domiciliary care provider based in the UK. We are registered as a data controller with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us:

• Company name: AAA Healthcare Agency Ltd
• Email: enquiries@aaahealthcare.co.uk
• Phone: 01772 379989
• Address: 37 Manchester Road, Preston, PR1 3YH

 

2. What Information We Collect

We may collect and process the following personal data:

• Website Visitors: IP address, browser type, pages viewed, and other technical data (via cookies or analytics).
• Enquiries: Name, email address, phone number, and any details you provide when contacting us.
• Service Users: Personal information such as name, address, date of birth, medical history, care needs, next of kin, and financial details (where required for invoicing).
• Staff and Applicants: Employment history, qualifications, references, DBS information, and contact details.

 

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide domiciliary care services.
• To respond to enquiries and requests.
• To manage client care records securely.
• To process job applications and manage staff employment.
• To comply with legal and regulatory obligations.
• To improve our website and services.

 

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – where you have given clear permission.

Contract – where processing is necessary to deliver our services.

Legal obligation – where processing is required by law.

Legitimate interests – where processing is necessary for running our business.

 

5. Sharing Your Information

We will never sell your personal data. We may share it with:

• Regulatory bodies (such as the CQC or local authority) where required.
• Healthcare professionals involved in your care.
• Payroll, HR, or IT service providers under strict confidentiality agreements.
• Law enforcement agencies where required by law.

 

6. Data Retention

We will only keep your personal data for as long as necessary:

– Client care records: kept in line with CQC and NHS guidelines (usually 8 years after service ends).

– Staff records: up to 6 years after employment ends.

– Enquiries: up to 12 months, unless they become clients.

 

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request erasure of your data (where legally possible).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent (where applicable).
• To exercise these rights, contact us at [Insert email address].

 

8. Cookies

Our website uses cookies to improve functionality and analyse site usage. You can control cookie settings in your browser. For more details, see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to keep your data secure, including encryption, restricted access, and secure storage systems.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. How to Complain

If you are unhappy with how we handle your data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.